cant get to my site to edit

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  dougace · Member · Apr 14, 2020 at 6:41 pm

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  I had someone build a site and now they disappeared so now i cant get in my site

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  staff-doublebassd · Staff · Apr 16, 2020 at 3:14 pm

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  Hi there,

  What is the site URL? Is the site a WordPress.com site or is it hosted elsewhere?

  Let me know and I’ll be happy to point you in the right direction.

  Thanks,

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  dougace · Member · Apr 16, 2020 at 6:30 pm

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  Not sure they did say they were hosting but don’t know who they is. I used to sign in with

  my site is acedeliveryservice.com

  I paid for 1 year for hosting that I thought was high but wanted it done. Also paid to have a link to pay to my bank for credit cards

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  staff-blorbo · Staff · Apr 16, 2020 at 6:51 pm

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  These are public forums, so please never post usernames and passwords here like that.

  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  With all that said, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

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  dougace · Member · Apr 17, 2020 at 5:34 pm

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  Thanks for your help. I have no idea what to do now. I posted on wordpress.org forum so I guess I just wait.