can't get to my site's admin

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  elisemignonweir · Member · Feb 6, 2020 at 9:33 am

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  Hello, I have two sites with wordpress –
  elisemignonweir.com
  elisemignonweir.wordpress.com (not used anymore)
  I am now unable to get to elisemignonweir.com admin page and I can’t access the dashboard for this site anymore…
  why?

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  kokkieh · Staff · Feb 6, 2020 at 12:49 pm

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  Hi there,

  Your site, elisemignonweir.com, is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider, https://www.uk2.net/, instead.