Can’t get wp Membership to show new member

  • Unknown's avatar
    politicsreloaded · Member ·

    Hi I’ve just set up WP Simple Membership with WP Express Checkout. When I put in a test sign up (using the ‘Free’ option on the left hand side), it all seemed to work fine including a confirmation email being sent to the relevant email address – but the test member does not appear in my Members list in WP Membership.

    Isn’t that what it is supposed to do – or do I have it wrong?

    Is there a setting I need to check? Any help would be greatly appreciated.

    Thanks
    neil

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    politicsreloaded · Member ·

    Oh, and I also forgot to ask – if you click ‘pay’, the form that opens up is huge on my laptop and can’t be seen at the top. Is there somewhere I can change the size?
    Thanks!

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host politicsreloaded.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Hostpapa. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. All incompatible plugins deactivated on the self-hosted site. ✅ There is no need to create a site on WordPress.com before you get star

    Unfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help.

    Thanks!

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