Can’t have access to google authenticator app and lost backup codes

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  transitomarketing · Member · Aug 17, 2018 at 8:08 am

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  I have lost my device, so I don’t have access to my google authenticator app and i don’t have my backup codes. How can I have access to my site again?

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Aug 17, 2018 at 8:29 am

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  Hi transitomarketing,

  Just to confirm — is transito-eur.nl the site you are unable to login to or is there another one you need help with?

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  transitomarketing · Member · Aug 17, 2018 at 8:34 am

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  Hi Gemmacevans,

  Yes transito-eur.nl is the site!

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  kokkieh · Staff · Aug 17, 2018 at 9:09 am

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  Hi there,

  http://transito-eur.nl/ is not hosted on WordPress.com, so we have no control over your admin login for that site. You’ll need to contact support for whatever 2FA plugin you used on that site for help with this.

  You can also try asking for advice in the self-hosted WordPress forums, here:

  https://wordpress.org/support/