Cant launch my site
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I am not able to launch my site. I have paid for the premium service and have the domain ft2wb.com. It is as if I have not paid for the domain. It keeps directing me to pay again for a domain.
Site: https://ft2wbcom.wordpress.com.
WP.com: Yes
Correct account: Yes -
Hello there,
Man thanks for reaching out.
I can’t see that there’s a plan or a domain on the site: https://ft2wbcom.wordpress.com.
Do you perhaps have access to multiple WordPress.com accounts?
Many thanks in advance.
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I have a receipt for FT2WB.com (which is what I chose) and then there was the free version of ft2wbcom.Wordpress.com that probably was the free version.
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That domain was registered under a different account (using different login information). Since you have the receipt, though, you should be able to regain access using this form:
https://wordpress.com/wp-login.php?action=recovery.
Please do not share any of the information here, on the forums, as they are public.
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I need someone to help me get my site launched or refund my $. This going back and forth is so frustrating.
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You’re posting to a free public support forum thread here using an account that has no transactions.
We can only assist with requests made by the upgrade owner, so please use the account recovery link above and you will be put in touch with WordPress.com staff who can assist you with getting your domain set correctly and get your site launched.
Or, if you have the login information for the other account where the domain was purchased – your receipt should show the email address it was sent to – you can log in an get priority email or live chat support from your account page.
If you don’t remember the password you set for that account, you can reset it here:
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