Cant load a new theme – getting contact support

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  faithfulfriendsportland · Member · Oct 30, 2018 at 8:33 pm

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  I need to update our theme

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  skysthelimit688 · Member · Oct 30, 2018 at 8:46 pm

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  Hi there,

  We would love to help. But first of all, can you provide us with the url to your website?

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  faithfulfriendsportland · Member · Oct 30, 2018 at 8:48 pm

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  faithfulfriendspdx.org

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  skysthelimit688 · Member · Oct 30, 2018 at 8:52 pm

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  Hi there,

  The site you are referring to is a self-hosted site hosted on Cogeco Peer 1, not on WordPress.com

  This public forum is for providing support for sites hosted on WordPress.com only.

  Even though you have a self-hosted site, you can still receive community support on WordPress.ORG support forum for WordPress software related issues.

  If you would like to know the difference between WordPress.com and WordPress.org, you can read them here

  I hope this helps.

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  faithfulfriendsportland · Member · Oct 30, 2018 at 8:54 pm

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  We use WordPress.org to sign in to your website

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  faithfulfriendsportland · Member · Oct 30, 2018 at 8:55 pm

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  wordpress.com****

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  themagicrobot · Member · Oct 30, 2018 at 9:11 pm

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  What theme are you trying to change to? What WordPress.com upgraded plan do you have? You can activate any one of the free or Premium themes found in the WordPress.com themes showcase https://wordpress.com/themes but other themes you find/buy elsewhere on the Interweb are designed for the WordPress.org software and can only be used here at WordPress.com with the Business plan:
  https://en.support.wordpress.com/themes/adding-new-themes/

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  supernovia · Staff · Oct 31, 2018 at 7:42 pm

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  Hi @faithfulfriendsportland, your site doesn’t currently have a business plan. Do you want to purchase it again?