Can't Load MP4 Files

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  eddylerp · Member · Jul 21, 2013 at 1:27 pm

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  I’ve just purchased and had activated the Videopress feature. When I tried to upload an MP4 file it said I couldn’t, what’s wrong please?

  The blog I need help with is: (visible only to logged in users)

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  ljkjklqljkhwhljkfqjhklfqjlkqjlh · Member · Jul 21, 2013 at 1:33 pm

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  What is the specific error you receive when you try to upload a video?

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  eddylerp · Member · Jul 21, 2013 at 1:37 pm

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  Error Edward.mp4
  This file type is not allowed. Please try another.

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  ljkjklqljkhwhljkfqjhklfqjlkqjlh · Member · Jul 21, 2013 at 1:40 pm

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  Are you trying to upload the mp4 file via the “Add Media” button on a page or post? If so, try following the directions at the following article to first upload it to your media library, then copy the shortcode into a post:

  VideoPress

  If that doesn’t work, I’ll flag this thread for a staff member to take a look at what is going on.

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  eddylerp · Member · Jul 21, 2013 at 1:46 pm

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  I’ve read the article and followed the instructions to use the Media tab. Neither option works. I’ve tried Select File and Drag & Drop.

  I’ve also tried to do it via the page Media but no go.

  I’ve already flagged support by sending an email request for help, juts wanted to get the problem solved ASAP

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  ljkjklqljkhwhljkfqjhklfqjlkqjlh · Member · Jul 21, 2013 at 1:47 pm

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  I’ve flagged this thread for a staff member to look at. Please subscribe to this thread if you haven’t already, and a staff member will reply as soon as possible.

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  eddylerp · Member · Jul 21, 2013 at 1:49 pm

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  Thanks

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  kardotim · Member · Jul 22, 2013 at 11:25 am

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  I see you’ve canceled the VideoPress upgrade. Do you still need help with this issue?

  Looking forward to your reply.

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  eddylerp · Member · Jul 22, 2013 at 11:27 am

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  No thanks, I found it was my fault, but even when I fixed it the full-screen image resolution was much too poor to use by comparison with Slideshare so I’m cancelling the VideoPress upgrade. Thanks

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  kardotim · Member · Jul 22, 2013 at 12:38 pm

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  Ok :) Feel free to contact us if you have any other questions.