Can't load premium theme

• 

  deannakreisel · Member · Jul 3, 2012 at 4:04 pm

  • Copy link
  • Add topic to favorites

  Hello,

  I’m trying to purchase and load the premium theme “Linen,” but I keep getting an error message. I’ve tried restarting, reloading, cache-clearing, etc., but nothing seems to work.

  Thanks for your help!
  Blog url: http://taxpennies.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jul 3, 2012 at 4:19 pm

  • Copy link

  Hi there,
  Staff is aware of the issue and working on it > https://en.forums.wordpress.com/topic/application-of-premium-theme?replies=4#post-931173

• 

  staff-blorbo · Staff · Jul 3, 2012 at 6:04 pm

  • Copy link

  This is all fixed up now, sorry for the trouble!

• 

  deannakreisel · Member · Jul 3, 2012 at 8:34 pm

  • Copy link

  Hi again,

  It’s still not working for me. :-(

• 

  timethief · Member · Jul 3, 2012 at 8:34 pm

  • Copy link

  Oh no! I flagged this for Staff attention.

• 

  deannakreisel · Member · Jul 3, 2012 at 8:43 pm

  • Copy link

  Okay, all is well now (sort of). I tried making the purchase on another browser (Google Chrome) and it eventually worked. I couldn’t get it to work on Safari, just so you know. Then again, maybe no one really cares about supporting Safari any more since I might be the last person using it. ;-)

  Thanks again!

• 

  timethief · Member · Jul 3, 2012 at 8:52 pm

  • Copy link

  I’m leaving the “modlook” tag up so Staff become aware of the Safari issue you provided. Which version of Safari did you have trouble with?

• 

  deannakreisel · Member · Jul 3, 2012 at 9:15 pm

  • Copy link

  It’s Version 5.1.7 (7534.57.2), on a Mac Mini running OS 10.7.4.

• 

  timethief · Member · Jul 3, 2012 at 9:28 pm

  • Copy link

  Ta. That’s appreciated.

• 

  staff-blorbo · Staff · Jul 3, 2012 at 9:39 pm

  • Copy link

  Specifically, where were you trying to purchase the theme?

  Is it from the theme showcase, the Appearance section of your Dashboard, or a theme preview?

• 

  designsimply · Member · Jul 6, 2012 at 8:50 am

  • Copy link

  If you wer still having trouble after the first fix, then it’s possible you were running into one final bug which was not allowing PayPal purchases through. That issue has been fixed. Thanks for reporting the trouble to us!

  If you continue to have any problems, please post details such as the link you were on just before you hit purchase and what payment type you selected.