Can't log in

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  13sovereignty719 · Member · Feb 8, 2019 at 7:04 pm

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  Hello,

  I have my website through WordPress but I can’t log in to make changes to my website.
  It says my username doesn’t exist and password won’t work. I know I’m using the correct username and password. User name is sovereignty

  http://www.sovereigntywines.com/

  Thanks for any help!

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  machellie · Staff · Feb 8, 2019 at 7:25 pm

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  Hello there!

  The site sovereigntywines.com is not hosted here at WordPress.com.

  I see that the site you are referring to is a WordPress.org (self-hosted with Bluehost) site. You can view more about the differences between WordPress.com and WordPress.org at https://en.support.wordpress.com/com-vs-org/.

  If you are having issues logging into your admin dashboard (http://sovereigntywines.com/wp-admin), I recommend reaching out to your hosting provider. Typically you can try to visit your WordPress Login page (probably http://www.campanaranch.net/wp-admin) and click on the “Lost your password?” link. If you already tried this, there are other ways to reset your password (if it is password related). Note that your website login is a different set of credentials than your WordPress.com account.

  For more help with your WordPress.org website, visit the support forum at https://wordpress.org/support.

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  machellie · Staff · Feb 8, 2019 at 7:27 pm

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  I apologize. I actually see that this site is hosted with InternetNamesForBusiness.com. I would reach out to your hosting provider if you continue to have this issue.