Can't log in. 2-step verification tokens wiped after updating iPhone app.

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  sixfootbarrel · Member · Sep 5, 2013 at 6:48 am

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  Hi there. Yesterday I added 2-step verifiaction to my login. Later that day I updated my Google Authenticator iPhone app, and all my tokens were wiped! Now I can’t access my WordPress blogs (meeg.org and euanritchie.org). I have had to sign up with a new login and username just to contact support, because I couldn’t access it any other way. Is WordPress able to to send a one-time verification code to my phone? Or is there some other way to identify me and let me back in!? Hope so! Regards, Nick Stone.

  The blog I need help with is: (visible only to logged in users)

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  jackiedana · Member · Sep 5, 2013 at 7:30 am

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  Please see our sticky thread:
  https://en.forums.wordpress.com/topic/google-authenticator-200-and-2-step-authentication-issues?replies=1

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  sixfootbarrel · Member · Sep 5, 2013 at 10:37 am

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  Hi Jackiedana. Thanks for the reply and the sticky.

  You suggest re-adding the WordPress.com token by navigating to https://en.wordpress.com/settings/security/, etc. However, this assumes the user is logged in, and of course the problem is that the user cannot log in.

  I’m hoping that the lost password > need more help approach works instead.

  It would be good if WP could send a one-time verification code to user’s registered phone.

  Thanks, Nick

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  jackiedana · Member · Sep 6, 2013 at 4:49 pm

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  The purpose of the account recovery process is to first authenticate you as the owner of the account and then assist you with regaining access.

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  sixfootbarrel · Member · Sep 7, 2013 at 12:46 am

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  A member of the WordPress team contacted me by email with a one-time code. I’m back in. Thanks WordPress!