cant log in

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  imogenraineb · Member · Feb 22, 2020 at 1:37 am

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  please can you help me access the dash board?

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  fstat · Staff · Feb 22, 2020 at 9:41 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  glennaskew1 · Member · Feb 22, 2020 at 10:00 am

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  I too seem to have lost the ability to log into my site
  glennaskew,com
  it had been dormnt for a year or so. I DID log in, then deleted some 17,000 messages, then hit an “update” button, now it seems as if the site has disappeared. all I get is an error message saying there is a syntax error.
  what have I done, and conversely< what can I do to remedy this?
  thank you
  Glenn

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  fstat · Staff · Feb 22, 2020 at 10:46 am

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  Hi Glenn,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress.org software and it is hosted by GoDaddy. Therefore, you need to contact them regarding your login issue.

  You can also try resetting the password by following these instructions:

  https://codex.wordpress.org/Resetting_Your_Password

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org