Can’t log in

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  ljhoze · Member · Sep 13, 2020 at 12:31 am

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  I have tried and tried to log in to my account. I can’t get in. I have sent for a password reset but I never get one. I am at my wits end.

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  fstat · Staff · Sep 14, 2020 at 2:36 pm

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  ljhoze · Member · Sep 14, 2020 at 11:48 pm

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  https://wordpress.com/janholzbauer.com

  I use the wordpress.com. I have never used the .org one.

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  staff-blorbo · Staff · Sep 14, 2020 at 11:52 pm

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  janholzbauer.com is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  You’re just using the Jetpack plugin to provide additional WordPress.com functionality, but we don’t have much control over it.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  With that said, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/

  Your hosting provider’s support team may also be able to assist.