cant log in
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Hi,
I am trying to get this site up and running.
I was uploading an SSL cert and got logged out and now cant log in. I had this username for the login and when i put it in under the ‘forgot password’ section it says it sent me an email to change my password but i receive nothing on any of my emails. i then went directly to wordpress.com and it allowed me to create another user with the same username so im unsure what to do. it says 1 log in attempt remaining. i am very sure i know the password i used as i did it 5 minutes previous.Please assist/ advise.
Site: (email visible only to moderators and staff).
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hello there,
Hope all is well with you!
Thank you for your question and we understand that you are having an issue logging into your account.
You did the right thing in resetting your password. We also understand that you did not receive the email to complete the password change.
Try checking your Spam and or Junk folder for the email.
If you have not received the email at all, we recommend to proceed with the account recovery process and please check the link below for the needed guidance.
https://wordpress.com/support/account-recovery/
You will just need to complete an Account Recovery Form with specific information to ascertain your proof of ownership and verify that you are the owner of the site.
Do let us know how this goes and we are looking forward to getting you back on track.
Stay safe.
Max
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