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Forums / can’t log in – 2fa otp not sent

can’t log in – 2fa otp not sent

  • Unknown's avatar
    emilyc0fb6450aad · Member · Jul 9, 2024 at 9:56 pm
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    Hello,

    I have been having trouble logging into WP off and on for several weeks now. Sometimes I am able to log in and other times I am not. It often tells me to check my OTP app, which I have no memory of setting up. I am almost positive I set up SMS messaging for this. But last week when I was able to finally get logged in by resetting the PW, I did not see where 2fa was turned on. The reason I was able to get in last week seemed to be due to my team member setting me to an admin on the account, which I wasn’t set to before. I have looked through all of my apps to see if I can find a 2fa app that I downloaded without remembering, but I can’t find one. Is there a way for you guys to check what type of 2fa is set up on my account? If it is SMS messaging like I think, is there a reason a code is not being sent? Would love any help to resolve this log in issue. Please let me know what other info you need from me.

    Self-declared URL: pricelesstay.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-andersonwp · Member · Jul 11, 2024 at 9:15 pm
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    Hi Emily –

    We sent you an email, keep an eye out for it. Thanks!

  • The topic ‘can’t log in – 2fa otp not sent’ is closed to new replies.

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  • .org
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  • wpcomhelp

About this topic

  • In: Support
  • 1 participant
  • 1 reply
  • Last activity 2 years
  • Latest reply from emilyc0fb6450aad

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