Can’t log in

  • Unknown's avatar
    strasdin · Member ·

    I wanted to update my WordPress site that I have been using for 5 years. For two days I get a long log in attempt that results in a ‘Problem loading page’ notice. My web address is
    strasdin.ca
    The user name used to be Admin, but about a year ago I changed it to Gstrasdin and I used the password generated by WordPress.
    Today I tried to use the ‘forgot password’ route to try and access, it seems to have created an empty account, no pages or data, but it does have the site title as strasdininstruments.wordpress.com which I think is correct, my trade name is
    Strasdin Instruments

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-zinnia · Staff ·

    Howdy –

    Thanks for getting in touch.

    Your site isn’t using WordPress.com, so I don’t have any access to provide further troubleshooting. Try reaching out to your domain registrar and hosting provider. Additionally, there’s a volunteer network available via https://wordpress.org/support/forums/ for folks that are running a stand alone WordPress installation (like your site).

    On WordPress.com we offer a managed hosting environment. This means our team handles every single back end detail that needs attention in order for you to have a site that is high performing and well maintained – these are items like security, seo, spam protection, updates, and technical support. This allows you to focus on the content of the site.

    Our hosting plans are visible on https://wordpress.com/pricing/ and you can bring your site + domain over to our managed environment with the personal plan.

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