Can’t log in

  • Unknown's avatar
    quickpicsphotobooths · Member ·

    Hi My WordPress has been down for about a week now and no one can help me. I tried to log into WordPress and it just comes up with Critical Error so i can’t get access to my website which is super important as i have forms on there which customers are waiting for a response

    Self-declared URL: MatrixHereford
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there

    I’m not sure we got your full site address, but are you referring to matrixhereford.com? Apologies, but we can’t help with your issue directly because we don’t host matrixhereford.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at GoDaddy. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

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