• Plans & Pricing
  • Log in
  • Get started
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Newsletter
  • Professional Email
  • Website Design Services
  • Commerce
  • WordPress Studio
  • Enterprise WordPress 
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
  • Support Center
  • WordPress News
  • Business Name Generator
  • Logo Maker
  • Discover New Posts
  • Popular Tags
  • Blog Search
Get started
  • Sign up
  • Log in
About
  • Plans & Pricing
Products
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Newsletter
  • Professional Email
  • Website Design Services
  • Commerce
  • WordPress Studio
  • Enterprise WordPress  
Features
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
Resources
  • Support Center
  • WordPress News
  • Business Name Generator
  • Logo Maker
  • Discover New Posts
  • Popular Tags
  • Blog Search
Jetpack App
  • Learn more
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
Search
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
Forums / can’t log in

can’t log in

  • Unknown's avatar
    kelleytranslation · Member · Feb 16, 2023 at 1:01 am
    • Copy link Copy link
    • Add topic to favorites Add topic to favorites

    I’m trying to log into my account and when I log in through word press it sends me a login email and then when I follow the link and click the button to login it says it can’t find my account. It also won’t log me in when I try to log in with a user name and password.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staff-doublebassd · Staff · Feb 16, 2023 at 2:44 pm
    • Copy link Copy link

    Hi there,

    What is the username or email associated with the WordPress.com account you’re trying to access? I see that you are receiving login emails to access your kelleytranslation account, which you are already logged into.

    So, when logging in, you’ll need to use your other username account or email address to receive a magic link sent to the email associated with your other account.

    Hope this helps. Let us know how we can further assist. Thank you!

  • Unknown's avatar
    noether1919 · Member · Feb 17, 2023 at 8:52 pm
    • Copy link Copy link

    I’m asking this for my flat-mate as they’re unable to get into their own account to be able to reply to this… When I sign in, I can put my email address & password, but when my mate tries to sign in to their account (same house, various PCs, yes we’ve cleared cookies)- they can only fill in their email address, not the password (which they do have!) – at that point a message appears ”We just emailed a link to (email visible only to moderators and staff) Please check your inbox and click the link to log in’ – But no email arrives, [not in spam] – despite trying many times?

  • Unknown's avatar
    noether1919 · Member · Feb 17, 2023 at 9:33 pm
    • Copy link Copy link

    And can’t fill in the ‘Account Recovery’ form as it requires ‘transaction ID’ ect which they don’t have -(I don’t think I have 1 for my account either; hope it doesn’t happen to mine!) – It’s a loop of impossibly :/

  • Unknown's avatar
    helper-heroponriki · Member · Feb 18, 2023 at 3:21 pm
    • Copy link Copy link

    @noether1919 please start your own thread and provide information about the website you’re trying to access and any other information you can provide so we can better help you.

  • The topic ‘can’t log in’ is closed to new replies.

Tags

  • Account Recovery
  • has-jetpack
  • Jetpack
  • wpcomhelp

About this topic

  • In: Support
  • 3 participants
  • 4 replies
  • Last activity 3 years
  • Latest reply from kelleytranslation

Couldn't find what you needed?

Contact us

Contact us

Get answers from our AI assistant, with access to 24/7 expert human support on paid plans.

Browse our guides

Browse our guides

Find step-by-step solutions to common questions in our comprehensive guides.

WordPress.com

Products
  • WordPress Hosting
  • WordPress for Agencies
  • Become an Affiliate
  • Domain Names
  • AI Website Builder
  • Website Builder
  • Create a Blog
  • Professional Email
  • Website Design Services
  • WordPress Studio
  • Enterprise WordPress
Features
  • Overview
  • WordPress Themes
  • WordPress Plugins
  • WordPress Patterns
  • Google Apps
Resources
  • WordPress.com Blog
  • Business Name Generator
  • Logo Maker
  • WordPress.com Reader
  • Accessibility
  • Remove Subscriptions
Help
  • Support Center
  • Guides
  • Courses
  • Forums
  • Contact
  • Developer Resources
Company
  • About
  • Press
  • Terms of Service
  • Privacy Policy
  • Do Not Sell or Share My Personal Information
  • Privacy Notice for California Users
DeutschEspañolFrançaisBahasa IndonesiaItalianoNederlandsPortuguês do BrasilSvenskaTürkçeРусскийالعربيةעִבְרִית日本語한국어简体中文繁體中文English

Mobile Apps

  • Download on the App Store
  • Get it on Google Play

Social Media

  • WordPress.com on Facebook
  • WordPress.com on X (Twitter)
  • WordPress.com on Instagram
  • WordPress.com on YouTube

Automattic

Automattic
Work With Us
    • WordPress.com Forums
    • Sign up
    • Log in
    • Copy shortlink
    • Report this content
    • Manage subscriptions