Can’t Log In
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Hi there, I own another website ‘the bristol guide’ and I can’t log in. Recently I had to complete reset and redo my website after my hosting had expired. Since then I change the password and I can;t remember what it is. I think I may have also signed up with an incorrect email address as I am not getting the reset my password link. I own this domain on 123 reg and need advice on what to do if I can’t access my site. How do I delete it if I need to restart again or is there any other way I can access it?
Correct account: Unknown
The blog I need help with is: (visible only to moderators and staff)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host thebristolguide.co.uk on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at 123-Reg Hosting. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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