Can’t log in

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  keepsleeves · Member · May 22, 2024 at 2:30 pm

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  I can’t log in to my /wp-admin site and when i click to ‘Lost my password’ it says ‘the page can’t be found’. Can somebody help me?

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  jmills39 · Staff · May 27, 2024 at 5:30 pm

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  Good day,

  I understand you’re having trouble logging in to your site, keepsleeves.dk.

  Since your site is a WordPress.org site, this issue falls outside our regular scope of support. However, I can offer a few suggestions:

  1. Ensure that your site’s permalink structure is correctly set up. Go to Settings > Permalinks and save the settings without making any changes to refresh the permalink structure.
  2. Check if there are any security plugins or .htaccess rules that might be blocking access to the lost password page.
  3. You can manually reset your password via phpMyAdmin. Access your site’s database, find the wp_users table, and edit your user record. Use a site like this one to generate a new password hash.
  4. Contact your hosting provider.

  The reason you see your site in the dashboard of your WordPress.com account is that it is connected to Jetpack. Jetpack links your self-hosted WordPress.org site to your WordPress.com account for enhanced features and management.

  For more direct support, you might consider migrating your site to WordPress.com. We are currently offering a free migration service, which you can request here.

  To understand the differences and benefits of WordPress.com compared to WordPress.org, please read this detailed comparison.

  We also offer a way to simplify logging in.

  If you have any questions or need further help, feel free to let us know. We are here to assist you.