can't log in

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  barktree2014 · Member · Jun 11, 2014 at 10:35 pm

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  The blog I need help with is http://paridevita.com.
  I have two-step authentication. The login page will not send me a verification code. It will not send me an SMS recovery code.
  The backup codes do not work.
  Since I can’t log in at all, this is the only way I can contact support. I signed up for another blog in order to be able to post on the forum.

  Again, website is http://paridevita.com.

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 11, 2014 at 10:37 pm

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  I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  shawnajroberts · Member · Jun 11, 2014 at 11:39 pm

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  Hi there!

  I’m sorry you’re having trouble with this. We have gotten similar reports from other users – as well as reports from people internally having the same issue. Our developers are already looking into what is causing it and I’ll let you know as soon as we have a fix.

  This problem has been intermittent, so you can try resending the SMS code and see if that works now.

  Once you have access to your account, you can print out some one-time-use backup codes. Just make sure to keep track of which ones you’ve used!

  Enable Two-Step Authentication

  If you’d like, you can disable two step authentication while we get this sorted out:

  Enable Two-Step Authentication

  Let me know if I can help with anything else!

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  paridevati · Member · Jun 11, 2014 at 11:53 pm

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  Thanks; I was able to use the SMS code, and everything is okay now.

  Thanks again.

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  shawnajroberts · Member · Jun 16, 2014 at 11:14 pm

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  Great! Let me know if you have any other trouble accessing your account! :)

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  reasonmodern · Member · Jun 18, 2014 at 8:34 pm

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  I can’t log in to my blog: reasonmodern.com. My designer has no trouble logging in, and he has changed the username and password for me multiple times to try different things. I’ve tried turning cookies on and off, different browsers, and nothing…

  I logged in to an old version in order to send this message. I don’t even have the two step authentication mentioned above. Please help! I need to ad content. My business depends on it! Thanks,

  Jake

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  timethief · Member · Jun 18, 2014 at 8:38 pm

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  http://www.reasonmodern.com/ is not hosted by WordPress.COM. reasonmodern.com is hosted by A2 Hosting
  Name Servers:
  ns4.a2hosting.com
  a2s61.a2hosting.com
  ns3.a2hosting.com

  This is the WordPress.COM support forum. You need to post to the WordPress.ORG support forum for help with your site because it is not hosted by WordPress.COM.

  WordPress.com and WordPress.org are completely separate and different http://support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there and receive advice from WordPress.ORG bloggers.

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  paridevati · Member · Jun 18, 2014 at 9:34 pm

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  This has been resolved.