Can't log in

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  blackmare · Member · Dec 18, 2015 at 5:55 am

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  I can see my site, Straight From the Horse’s Mouth at blackmarebooks.com, on the My Sites view, but it won’t let me log in in WP_Admin. Tells me that my password is incorrect. When I try to reset it, I either don’t receive an email, or it tells me that there are no accounts listed for the email I provided (even though I can see the address I entered in My Sites view).

  The blog I need help with is: (visible only to logged in users)

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  toniaslimm · Member · Dec 18, 2015 at 6:00 pm

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  blackmare,
  I am tagging this for staff assistance.

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  timethief · Member · Dec 18, 2015 at 6:03 pm

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  Hi there,
  Your site is a powered by wordpress software install on paid hosting.

  This is the wordpress.COM support forum where we provide support only for sites that are hosted here. That site is not hosted here and you are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

  See also https://apps.wordpress.org/support/

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  timethief · Member · Dec 18, 2015 at 6:07 pm

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  on the My Sites view, but it won’t let me log in in WP_Admin

  Did you try using http://blackmarebooks.com/wp-login.php?redirect_to=http%3A%2F%2Fblackmarebooks.com%2Fwp-admin%2F&reauth=1

  Note that Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built in to WordPress.COM blogs. We do not provide Jetpack support on these wordpress.COM support forums.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if you can’t find help at either one then you can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service