Can't log in account (old developer gave wrong user name and password)
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Hi! I am not a developer so excuse me for any jargon that maybe incorrect. I can’t get access to my site admin. http://www.grandshipper.com
I thought I have user name and password but all incorrect. Tried password reset but apparently email address isn’t tied to both of my accounts at grandshipper.
The login URL was given to me and was
https://www.grandshipper.com/wp-admin/
but it states URL is not found.
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Hi,
Unfortunately your site is not hosted with WordPress.com. It’s using the open-source WordPress.org software, hosted by another company.
WordPress.com and WordPress.org are completely separate, therefore WordPress.com staff are unable to access files or data for sites that are hosted with another company.
More information on WordPress.com vs WordPress.org here:
You can find support for WordPress.org on the community forums here:
https://wordpress.org/support/forums/http://wordpress.org/support/ has great resources for the open-source WordPress.org software.
I hope that helps.
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