Can’t log in and account does not exist.

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  hiii166926118 · Member · Aug 12, 2019 at 5:12 am

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  Hi,
  I need your help to check for my company website on wordpress that we have been using for years. Today, we tried logging in to upload an important press release but our account is not found.

  Kindly advise what happened and the next steps to solve it.

  http://www.helixpr.asia/wp-admin/

  Thanks and hope to hear from you soon.

  The blog I need help with is: (visible only to logged in users)

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  jraborar · Member · Aug 12, 2019 at 8:15 am

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  Hi

  Based from the information you provide, your site is using the open source WordPress.org software/ I recommend that you reach out to your Hosting company since it does not resolve to their servers and you can seek help at these forums:

  https://wordpress.org/support/forums/