can’t log in anymore

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  joshuafchacon · Member · May 20, 2018 at 12:49 am

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  I wanted to change my URL and I thought I did, but now I can’t even log in into my account. Is it possible to reset my account. I paid a year contract 2 days ago. Help!

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  shubhamgmath · Member · May 20, 2018 at 12:52 am

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  Hi joshuafchacon

  Can you please mention your old and new URL of the site so that we can look into this?

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  kokkieh · Staff · May 20, 2018 at 10:10 am

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  Hi there,

  It sounds like you might be using the open source WordPress software – with that version of WordPress just updating the domain in Settings in the dashboard will only break your site. You can find the correct process for changing the domain here:

  https://codex.wordpress.org/Changing_The_Site_URL

  Please contact your hosting provider for help fixing this, as you’ll need to do it via their control panel and via the FTP and database access they provide.