Can't log in as Admin

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  deutschnellie · Member · Mar 13, 2017 at 4:13 pm

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  I cannot log in or get a lost password using http://nellie-deutsch.com/wp-login.php

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Mar 13, 2017 at 7:41 pm

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  Hi there,

  I’m sorry, but nellie-deutsch.com is not hosted at WordPress.com. As such, we are unable to provide any direct assistance in this manner.

  The fact that the site may have been built using WordPress, or may mention ‘Powered by WordPress’ (or something similar) simply means it is using the WordPress.org software, which can be downloaded and installed on any web host.

  If you’re interested, you can learn more about the difference between WordPress.com and WordPress.org here:

  WordPress.com vs. WordPress.org

  I would recommend getting in touch with your host or domain registrar for support, or checking out these resources if your site was indeed built with WordPress software:

  http://wordpress.org/support/
  http://codex.wordpress.org/Main_Page

  To find out who is hosting your site, you can visit http://www.whoishostingthis.com

  Best,

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  deutschnellie · Member · Mar 13, 2017 at 8:45 pm

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  I user my account on wordpress.com to login to my wordpress.org

  I am the admin and owner of the server that hosts nellie-deutsch.com

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  timethief · Member · Mar 13, 2017 at 8:47 pm

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  nellie-deutsch.com is hosted by SoftLayer, Inc.
  Name Servers:
  ns2.softlayer.com
  ns1.softlayer.com

  That site is not hosted by wordpress.COM and as it is not on our servers we cannot help you with it.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.