Can’t log in + incorret email configured

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  leejeffrey193 · Member · Jul 29, 2025 at 10:03 am

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  I have the correct usernames and passwords, but I can’t log in:

  1. 2 accounts in my WordPress, as administrators, can’t log in. When I click the log in button in /wp-admin, it shows “This website has experienced a serious error. Please check your webmaster’s email inbox for instructions. If you continue to have problems, please visit the support forum. Learn more about troubleshooting WordPress. [Translated from Chinese]”
  2. The webmaster’s email inbox didn’t receive any emails.
  3. There are 5 accounts, all are administrators, and my account can log in, so I don’t know how to solve.

  How do I solve this? Where does the issue come from? I have no idea how to solve this. Please help!!!

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Jul 29, 2025 at 10:41 am

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  We can’t help as that site isn’t running on the wordpress.com platform. You must follow the link mentioned as ‘Learn more about troubleshooting WordPress’ to solve this problem yourself.

  If you need further help, you must go to wordpress.org

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  leejeffrey193 · Member · Jul 29, 2025 at 11:02 am

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  Hello there,

  Thank you for your response. We did transfer the data from WP to another server, but we can still operate all the functions through the WP backend.

  I’ll look for a solution, or could you give me a heads up? What would the issue be?

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  staartmees · Member · Jul 29, 2025 at 11:17 am

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  As that site isn’t running on the wordpress.com, we don’t have access to the backend and that’s why we can’t help. Just follow the mentioned link to start troubleshooting your site.

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  leejeffrey193 · Member · Jul 30, 2025 at 1:18 am

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  okay, thank you!