Can’t log in or reset password

  • Unknown's avatar

    Hi there.

    please could you assist me with my wordpress site. I can’t seem to login or change my password. There is the following error message on the login page: ‘ERROR: Cookies are blocked due to unexpected output. For help, please see this documentation or try the support forums.’

    there’s also a bunch of text at the top of the screen:

    ‘Warning: ‘continue’ targeting switch is equivalent to ‘break’. Did you mean to use ‘continue 2’? in /usr/www/users/btsacfmbep/wp-content/themes/jupiter/framework/includes/minify/src/Minifier.php on line 227 Warning: Cannot modify header information – headers already sent by (output started at /usr/www/users/btsacfmbep/wp-content/themes/jupiter/framework/includes/minify/src/Minifier.php:227) in /usr/www/users/btsacfmbep/wp-login.php on line 423 Warning: Cannot modify header information – headers already sent by (output started at /usr/www/users/btsacfmbep/wp-content/themes/jupiter/framework/includes/minify/src/Minifier.php:227) in /usr/www/users/btsacfmbep/wp-login.php on line 436’`

    Is anyone else experiencing this?

  • Unknown's avatar

    Hello there,

    Can you please share the URL of the website this is happening at?

    It looks like your site is being hosted at another host which means that it’s not running the WordPress.com platform but its using the open-source WordPress.org platform. Since the platforms are different you should ask for help at their support forums:
    https://wordpress.org/support/

    Read this to find out more about the difference between the two:
    https://wordpress.com/support/com-vs-org/

  • Unknown's avatar
  • Unknown's avatar

    Yup, that’s using the self-hosted WordPress.org platform. Their forums are at:
    https://wordpress.org/support/

    Good luck!

  • Unknown's avatar
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