Can't log in to admin page

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  shanedebbi · Member · Jul 26, 2015 at 11:33 pm

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  security alert at login for admin. What’s going on? We can’t get in

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  timethief · Member · Jul 26, 2015 at 11:37 pm

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  What is the URL of the exact site please?

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  shanedebbi · Member · Jul 26, 2015 at 11:40 pm

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  Bigdog2015.com

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  timethief · Member · Jul 26, 2015 at 11:45 pm

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  That is a powered by wordpress.ORG software install that you pay Hostgator to host for you .

  We provide support here only for WordPress.COM hosted blogs.We do not provide support for WordPress.ORG software installs.

  As that site is not hosted here at WordPress.COM, our support docs are not relevant, and you are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page