Can’t log in to my page

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  dbredes · Member · Apr 25, 2022 at 3:34 pm

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  When I try to get to http://www.donbredes.com, I can’t load the page

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Apr 25, 2022 at 5:57 pm

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  Hi,

  The domain donbredes.com is registered through PowWeb and has its nameservers pointing here to WordPress.com. To do that successfully requires a Domain Mapping upgrade that your http://donbredes.wordpress.com/ account has not had since it expired last year on 2021-09-08.

  Does that make sense?

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  dbredes · Member · Apr 25, 2022 at 7:56 pm

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  Thanks for your reply. I have already renewed my domain name with Powweb. Was that not necessary? Just now I have transferred the name to WordPress with payment for one year. Does this mean I not need the Powweb renewal? Or do I need both?

  Thanks again.

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  dbredes · Member · Apr 25, 2022 at 8:17 pm

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  I have had this domain name with Powweb and my blog/page at WordPress since since 2014, and I have never had to transfer. Why must I do this now? What has changed? Thanks.

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  staff-blorbo · Staff · Apr 25, 2022 at 9:10 pm

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  Hi there, you initiated a domain transfer to us today, attached to https://donbredescom.wordpress.com/ but the transfer hasn’t finished.

  If your site was hosted with PowWeb, then it would have been using the self-hosted WordPress software from WordPress.org.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  I’d recommend asking PowWeb if they still have your account or a backup of your account with them. If they do, then cancel and refund the transfer to us, and you’ll be able to work with them to get the domain attached to your old site with them.