Can't log in to my WordPress website.
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I have a website that I built, using a StudioPress theme. I just had a company migrate it to a new hosting server and they changed the password on me. I changed it to a new one, and now I can’t login using any combination of user names and passwords that used to work, the ones that they changed them to, or the new ones that I recently changed them to.
I went to WordPress help and it is asking for ‘login URLs’ that I don’t have.
I can get all of my files, including the wp_users files (which is where I changed my password), but still can’t login. Now it tells me that I have no more permissions and I am locked out.What can I do?
Oh, and I clicked on the ‘Forgot my email’ link (twice)… but have yet to get an email to reset my password. It’s been over an hour.
The blog I need help with is: (visible only to logged in users)
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I have a website that I built, using a StudioPress theme.
Then it is or was a wordpress.ORG install on paid hosting.
That site is not on WordPress.COM servers and you cannot get support for it here. You are posting to the wrong support forum.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, passwords support docs and support forums, and many people get confused about the two.
The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
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