Cant log in to my wordpress website

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  sunkissedstudiophoto · Member · May 28, 2018 at 4:00 pm

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  I have a wordpress site that I havent logged into for ages. The problem is that the email address associated with it is also no longer in use and I would really like to log in and update my website! I suspect that my hotmail account has been hacked so i cant ask wordpress to send my new password there. I would like it sent to my gmail or phone instead, not sure how to go about this.

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  kosiew · Member · Jun 4, 2018 at 4:24 am

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  hi,

  For account recovery, please fill out the account recovery form (https://en.wordpress.com/wp-login.php?action=recovery) and the staff will get in touch with you as soon as possible.

  Here is the support page for more information on recovering your account:

  Recover Your Account

  Here’s additional information to retrieve the transaction ID if you don’t have the email receipt:
  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  Note also @kokkieh’s reply:

  If you’re unable to provide any of the other information required by the account recovery form, that unfortunately means we won’t be able to help you regain access to the account. We have very strict processes in place to prevent unauthorised access to WordPress.com sites and accounts, and we do not make any exceptions in this regard.

  https://en.forums.wordpress.com/topic/unable-to-log-into-my-account/

  Let us know if you have more questions.