Can’t log in to website
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Hello, I have tried multiple times to access my website (using the /wp-login.php extension) and it is saying I have the wrong log in ID+password combo. I have clicked the password reset and have completed all of the steps and it still says my log in is incorrect. I can only login through the wordpress login page and I have no sites listed under ‘mysites’. Please help me fix this situation. I have not edited the site in some years so this may be the problem. Thank you!
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Hi there,
Which site are you trying to regain access to? Under this account, you have two self-hosted sites connected via Jetpack? What is the URL of the site?
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Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/
Your hosting provider’s support team may also be able to assist.
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