cant log in to word press

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  jpricemywaymore · Member · May 26, 2021 at 11:47 am

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  i cant log in.. it say user not found.. then reset to my email.. says user not found

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  maksimurasov · Member · May 26, 2021 at 11:51 am

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  Hi there,

  Could you please tell us the address of the site you need to login?
  Is it a website hosted not on WordPress.com?
  If so, this article may be helpful: https://wordpress.org/support/article/resetting-your-password/

  Once we know that we can point you in the right direction for support.

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  jpricemywaymore · Member · May 26, 2021 at 11:54 am

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  ok i had these guys change my hosting to siteground … so i never know i cant log in into now..so what i do?

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  maksimurasov · Member · May 26, 2021 at 12:18 pm

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  Hi again,

  Who has changed a hosting for you, can you contact them?
  You can also try to contact Siteground support https://www.siteground.com/support if this article does not make any sense to you: https://wordpress.org/support/article/resetting-your-password/.

  We, as WordPress.com can not help you, as WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so we can only assist with sites that are hosted on our servers of WordPress.com.