Can’t Log In to WP

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  mizznadia1 · Member · Aug 2, 2022 at 5:02 am

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  Hi,

  I was trying to use a new domain and now I can’t login or change the domain back to the original.

  Can you please help?

  Original domain: propriishealth.com
  New non-working domain: biohackerslive.com

  Thank you,
  Nadia

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staartmees · Member · Aug 2, 2022 at 5:52 am

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  We can’t help you as your site isn’t running on the wordpress.com platform but uses the open source wordpress.org.
  You must cchange the URL of your site back to the original one directly in the database, https://wordpress.org/support/article/changing-the-site-url/#changing-the-url-directly-in-the-database

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  mizznadia1 · Member · Aug 3, 2022 at 3:46 am

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  Hi Staarmees,

  Thank you for your response. I can’t even log in to the account to make any changes. How can I gain access to my account to correct the error?

  I tried changing the domain name back when I could still get into the account but it wouldn’t update/save the change to the original domain (propriishealth.com) and just kept redirecting to the other domain (biohackerslive.com).

  Any advice?

  Thanks!
  Nadia

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  amiteshg93 · Member · Aug 3, 2022 at 6:20 am

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  Hello there,

  The WordPress.org community forum can help you with the WordPress open source software itself by clicking on https://wordpress.org/support/forums
  Because they have experience with this kind of issue, they will be able to help you in a more efficient manner.

  :)

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  mizznadia1 · Member · Aug 3, 2022 at 6:35 am

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  Hey Amiteshg93,

  Thanks so much! Will try there =D

  Nadia

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  amiteshg93 · Member · Aug 3, 2022 at 7:48 am

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  Hey @mizznadia1,

  Great. :)