Can't log in w/new username on WP website or apps
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Hello,
A little while ago I changed my WP username. I created a new username called “esskay” and then deleted the old user account (in the wp-admin interface) called “accidentalfire”. Of course I ported all my old content over to the esskay account before deleting the old one. It seemed to work fine.I can log in and use the wp-admin interface fine under the esskay account. Everything works. However, I cannot login to the WordPress website (or mobile apps) with the esskay credentials – neither the email nor the username. It says “account doesn’t exist”.
I can, however, log into the WP website using the old username “accidentalfire” and the email associated with it ((email visible only to moderators and staff)). This username however does not even appear in my wp-admin interface, nor the Bluehost c-panel user list.
Please respond to the (email visible only to moderators and staff) email as WP does not seem to be registering the (email visible only to moderators and staff) address correctly.
I wish to keep my username as “esskay” and the email as (email visible only to moderators and staff), but WP website and apps do not recognize them.
I hope you guys can figure this out for me!
The blog I need help with is: (visible only to logged in users)
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Hi there,
Check if your username has been changed via your hosting control panel. You should have access to a tool called phpMyAdmin. If you do you will be able to access your database tables via your browser. Look for a table called wp_users to check your username
https://www.hostinger.com/tutorials/wordpress/how-to-change-wordpress-usernameI cannot login to the WordPress website (or mobile apps) with the esskay credentials – neither the email nor the username.
Did you click on the confirmation email sent to you via email for the registered address.
Having said that, both(WordPress.com and WordPress.org) are different products. You can find out the differences between them here: https://en.support.wordpress.com/com-vs-org/
This forum only supports the sites hosted on WordPress.com. Please post your question on the WordPress.org support forum henceforth: https://wordpress.org/support/
You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
https://wordpress.org/support/register.phpHope that helps.
Thank you.
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Thanks for the response – this is a WordPress.com issue, I do not use WordPress.org.
Yes, my username is “esskay” in the phpMyAdmin panel (that’s called c-panel for Bluehost)
And as mentioned, the old username and account are not visile in either phpMyAdmin, or wp-admin interface
Also I did click on the confirmation email when I registered the new username. It seems that WP.com is not fully deleting the old username account “accidentalfire”
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Hi there,
Could you please confirm the site URL you need help with?
I am tagging this question with the modlook tag on the Tags section of the sidebar. So this thread gets the staffs attention.
Read about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question
You can also subscribe to this topic by clicking on the “Subscribe to Topic” link on the sidebar to get email notifications whenever someone posts an answer to this thread.
Thank you.
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Hi there, thanks for providing that information. accidentalfire.com is using the standalone WP.org software and hosted on Bluehost’s servers and not here at WordPressdotcom
Name Server: NS1.BLUEHOST.COM
Name Server: NS2.BLUEHOST.COMFor help with this issue, you’ll want to approach the forums for the software you use at https://wordpress.org/support You could also check with Bluehost’s support to see if they can assist in this case.
As @iamrishaan mentioned WordPressdotcom and standalone WP are separate entities with separate forums and documentation. You can learn more about that here: https://en.support.wordpress.com/com-vs-org/
Best wishes.
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Hi there,
As @iamrishaan and @justjennifer already said, your site accidentalfire.com is not hosted by us (WordPress.com). It is using the self-hosted version of WordPress and it is hosted by Bluehost. Therefore, you need to contact them regarding your issue.
We’re only able to provide support for WordPress websites that are hosted by us. For help with a WordPress site hosted elsewhere you can ask over at the WordPress.org forums:
https://wordpress.org/support/
Also, the username esskay does not exist in our database.
If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org you can read this article:
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Ok, sorry about the hassle… I log in on WordPress.com so it’s confusing as heck. I’ll post over there
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