Can’t log into account to get a refund

  • Unknown's avatar
    cuckookat · Member ·

    I think I have two word press accounts. One with a @cuckookat and the other with pink-lab-coat.com. I think I registered them both with the same email. However today I changed the email associated with the @cuckookat account to another email in the hope that I could find my other account. This account has no record of the payment for the pinklab-coat.com domain charge. Now wordpress is saying there is no account associated with the original email BUT that pink-lab-coat.com is not associated with this account that I am using. All I want is a refund and to delete the domain pink-lab-coat.com.

    WP.com: Yes
    Correct account: Unknown

  • Unknown's avatar
    helper-heroponriki · Member ·

    @cuckookat – thanks for reaching out!

    The domain pink-lab-coat.com is owned by a different WordPress.com user account than the one you’re currently logged into. However, I also can see that the account that owns that domain was able to cancel that purchase and request a refund earlier today. Please note it may take 7-10 days for the credit to show up in your bank account.

    You should be all set!

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