Can’t log into Dashboard

  • Unknown's avatar
    amojsubrow · Member ·

    I am not able to log into my dashboard – receiving this error message
    Warning: require(/nfs/c01/h08/mnt/3058/domains/thefreshresults.com/html/wp-admin/wp-blog-header.php): failed to open stream: No such file or directory in /nfs/c01/h08/mnt/3058/domains/thefreshresults.com/html/wp-admin/index.php on line 20

    Fatal error: require(): Failed opening required ‘/nfs/c01/h08/mnt/3058/domains/thefreshresults.com/html/wp-admin/wp-blog-header.php’ (include_path=’.:/usr/local/php-7.3.11/share/pear’) in /nfs/c01/h08/mnt/3058/domains/thefreshresults.com/html/wp-admin/index.php on line 20

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • staff-sheva · Staff ·

    Hi @amojsubrow,

    I’m afraid that we can’t help directly because your thefreshresults.com site is not with WordPress.com managed hosting. As such, we don’t have the ability to take a closer look at your site.

    Instead, your host uses open-source WordPress.org software, which differs from what we offer here on WordPress.com.

    The good news though is that help is available in the WordPress.org forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Otherwise, you may want to contact Media Temple for further support.

    I hope that points you in the right direction.

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