Can't log into Gravatar – stuck in a loop

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  dannyedwards2015 · Member · Jul 5, 2017 at 12:08 pm

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  Hi,

  I have tried logging into my account today, have been sent the activation email which I have activated and its still not letting me log in to Gravatar, just keeps coming up saying ‘We have sent an activation email’

  Please can you help with this?

  Thanks!

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  iamgideonkoh · Member · Jul 5, 2017 at 12:13 pm

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  Hi @dannyedwards2015,

  Can you try clearing the cache of your browser, or try to login with incognito mode and see if it works? If it fails, can you also try to login from another browser and see if it works?

  Let us know how it goes!

  Thanks,
  Gideon

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  dannyedwards2015 · Member · Jul 5, 2017 at 12:19 pm

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  Hello Gideon,

  Thanks for the advice.

  I have tried all of the above, no luck.
  Any other ideas?

  Many thanks

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  iamgideonkoh · Member · Jul 5, 2017 at 12:23 pm

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  Hi @dannyedwards2015,

  I have added the modlook tag to this post in order for a moderator/Staff member to quickly review and rectify your problem. Most likely they will need to send you a manual activation link.

  Thanks,
  Gideon

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  gemmacevans · Member · Jul 5, 2017 at 1:05 pm

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  Hi dannyedwards2015,

  Your account isn’t showing as activated, so it looks like the activation process didn’t work correctly. I’ve sent an email to the address on your account and will follow up with you there about the next steps. Please let me know if you don’t receive it.

  Thanks!