Can’t log into my account and NOT GETTING A NEW PASSWORD EMAIL – FURIOUS!!!!
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I can’t log into my account!
I couldn’t be any more furious about it!!!
If that isn’t bad enough, when going to ‘lost your email’ link, I’ve requested a new email to change the damned password and guess what – NOTHING from yourselves.
Do you think you’ll respond to this email IMMEDIATELY given that you have no online chat nor a phone number to speak to a human being about it??????
You only have online forums whereby I’d have to go through everyone else’s posts about all sorts of things – would I find the answer to why you ‘ve not emailed me back with a new password link do you think ? I doubt it as anyone would expect that would simply happen for the fees we pay to you.
Furious new customer!!!!!
The blog I need help with is: (visible only to logged in users)
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Further to that – despite having an account whereby it states that I SHOULD be getting access to online chat 24/7 – I DON’T have it. I don’t know how to contact ANYONE from wordpress, I’ve not received an invoice for my payment nor for my account.
What the hell is going on!!!!
Someone from WORDPRESS CONTACT ME!
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NS2.STACKDNS.COMHello there, I’m sorry for your frustration, but it looks like your site aneaterlettingcompany.com is using the standalone WordPress software and isn’t hosted here on WordPressdotcom‘s platform (where we are ). What account are you trying to log into? Have you tried contacting your web hosting company for assistance?
Just to clarify, this support forum assists users of the WordPressdotcom platform. Standalone WordPress (org) and WordPressdotcom (where we are ) are different entities with separate documentation and support forums; more information about the differences: https://en.support.wordpress.com/com-vs-org/
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Sorry, but I really don’t know what you’re talking about!
I set up a wordpress (org) account over the weekend.
I’m now trying to get into my account and can’t. I have paid for a full year in advance and now cannot find any information on how to contact ANYONE relevant to my account.
As I said, I have filled in the form to request a new password (out of sheer frustration that it’s not working with the password I set up) and NOTHING.
This is the only way I have of communication with anyone! It’s unbelievable.
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Hello again, I’ve gone ahead and tagged this thread for Staff attention and assistance. They can see what is going on behind the scenes and whether you paid for any services, like Jetpack, and advise you further on best how to proceed.
Thanks for your patience while they get back to you.
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Hi there,
As @justjennifer already mentioned, the site you’re referring to, aneaterlettingcompany.com is not hosted by us. It is using the self-hosted version of WordPress and it is hosted by 20i. Therefore, I suggest contacting them regarding your issue.
Please understand that we’re only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you can ask over at the WordPress.org forums:
https://wordpress.org/support/
In your case, you can try the password reset process as described in these instructions:
https://codex.wordpress.org/Resetting_Your_Password
If you want to know more about the differences between WordPress.com and the self-hosted WordPress.org you can read this article:
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