Cant log into my dashboard

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  darrellbrown1 · Member · Nov 21, 2019 at 1:46 am

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  Hi there, my name is Darrell Brown and my website is Darrellbrown.com.au and I can no longer log into my dash board..nor will Word Press recognize my email address? (email visible only to moderators and staff)… I had to open this new account just to talk with someone…(which shows a floor in your communication set up)…can someone from Word Press please help me out?…

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  kokkieh · Staff · Nov 21, 2019 at 6:13 am

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.