Can't log into my site
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I can’t log into my site
The blog I need help with is: (visible only to logged in users)
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http://testsite23.siterubix.com/ is using free open source self-managed WordPress from https://wordpress.org on an external hosting provider.
This support channel offers help to WordPress.com hosted sites only. Help provided here won’t be relevant to WordPress.org sites. Apologies.
Please contact the support team of your hosting provider to help you regain access to your site. Community support for WordPress.org sites is offered in the support forums at https://wordpress.org/support/forums/ as well.
In case your hosting provider is unable to help you, here is a guide which explains few methods of retrieving username and password for your site. You can see this guide here – https://codex.wordpress.org/Resetting_Your_Password
WordPress.org and WordPress.com are different in structure and can be confusing. More information about the differences can be found here: https://en.support.wordpress.com/com-vs-org/
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testsite23.siterubix.com is hosted by Amazon.com
Name Servers:
ns1.mywahosting.com
ns2.mywahosting.com
ns3.mywahosting.com
ns4.mywahosting.comThis is WordPress.COM support and that site is not on our servers. You are posting to the wrong support forum. For hosting issues contact your web host. For software support read on.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
To be clear here at WordPress.COM support we do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.
The wordpress.ORG support forum is at http://wordpress.org/support.
The wordpress.ORG login link is here https://login.wordpress.org/
If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
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