Can’t log into my website admin

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  patrickcunningham9 · Member · Jul 5, 2018 at 9:25 pm

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  I tried resetting my password but when I do it just leads me to a webpage that says error. Tried this twice now, thanks!

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  cookgardensew · Member · Jul 5, 2018 at 9:28 pm

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  Hi @patrickcunningham9.

  Could you share the URL of the site you are getting the error on so that we can help you troubleshoot the issue? Thanks!

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  patrickcunningham9 · Member · Jul 5, 2018 at 9:32 pm

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  Yes, novavetloans.com

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  cookgardensew · Member · Jul 5, 2018 at 9:40 pm

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  Thanks. It looks like your site is a self-hosted WordPress install, hosted with GoDaddy.

  This particular forum supports sites hosted at WordPress.com.

  There is a forum specifically for self-hosted sites at the following link, however you may want to contact GoDaddy support for help with the password reset issue.

  https://wordpress.org/support/

  If you want to know more about the differences between WordPress.com and self-hosted WordPress.org sites this article may be helpful:

  https://en.support.wordpress.com/com-vs-org/

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  supernovia · Staff · Jul 7, 2018 at 12:44 am

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  Noting as well, this article from WordPress.org outlines your password reset options if the normal password reset function isn’t working for you:

  http://codex.wordpress.org/Resetting_Your_Password

  Your host can help you ensure you have backups, and may be able to help you through one of those options. Good luck!