can't log into wordpress

  • Unknown's avatar
    claytoncorey1061 · Member ·

    I’m having password issues. My email account got dumped on me when I starting using a different domain builder. That email address is the one linked to wordpress/registered to the wordpress account and is no longer active. I can’t log in to wordpress to get help because Im having password issues.I can’t log in to get customer support, nor can I call someone to help fix the issue. HOW IS 23% OF THE WORLD USING WORDPRESS AND YOU DON’T HAVE A PHONE NUMBER?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    That email address is the one linked to wordpress/registered to the wordpress account and is no longer active.

    Exactly which username account are you referring to?
    Exactly which blog URL are you referring to?

    We provide support here only for WordPress.COM hosted blogs.
    We do not provide support for WordPress.ORG software installs.
    Read the differences here http://en.support.wordpress.com/com-vs-org/

    I’m sorry but we cannot provide accurate answers to any blogger who fails to provide the username and exact URL starting with http:// for the exact account and blog they refer to so we can verify where it is hosted. Please do that now.

  • Unknown's avatar
    timethief · Member ·

    HOW IS 23% OF THE WORLD USING WORDPRESS AND YOU DON’T HAVE A PHONE NUMBER?

    Speak up here please as there is no phone support. This is a peer support forum where Staff and Volunteers work together cooperatively to provide WordPress.com support. Emailing support means it takes longer to get an answer than posting to the support forums does.

    Volunteers answer the majority of all support questions and when we cannot provide support we tag threads for Staff assistance.

    We are happy to answer your WordPress.COM questions right here in this thread. Please simply post exactly what you need help with into this thread, knowing there’s rarely ever a question posted here that has not already been asked and answered.

    Moreover it would be a waste of Staff time to be sitting at the end of phones nursing cell phone addicts rather than having them post here so Volunteers we can teach them how to use forum search, support docs searches so they can find their own answers to their own questions.

  • Unknown's avatar
    gracejiyoung · Member ·

    Hi there,

    If you know the current password for your account, you can change it by following these instructions below:

    Passwords

    You can also change your password from the Settings tab on the WordPress.com home page:

    https://wordpress.com/#!/settings/

    If you don’t have access to your account or forgot the password, you can request a new password by entering your email address here:

    http://wordpress.com/wp-login.php?action=lostpassword

    Please follow the instructions carefully. You’ll receive an email during the reset process, so please make sure you read it for instructions. If you don’t receive the email right away, check your spam folder as well because the confirmation email can end up there.

    Once you’ve reset your account password, you can see our suggestions for choosing a strong password here:

    http://en.support.wordpress.com/selecting-a-strong-password/

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