can’t log on

• 

  joel232001 · Member · Jul 6, 2019 at 8:34 pm

  • Copy link
  • Add topic to favorites

  Can’t reach site. May have missed a payment. WP does not accept prior user name and password, keeping me from gaining billing information

• 

  staff-blorbo · Staff · Jul 7, 2019 at 7:25 pm

  • Copy link

  You’ll need to be logged in as the owner of the account to renew it.

  Make sure that you log in with the email address that the renewal notice was sent to, and if you don’t recall the password, we have some options at https://en.support.wordpress.com/account-recovery/