cant log onto my site

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  lucywindsor · Member · May 7, 2021 at 9:35 am

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  Hi I can’t log onto my site Theperformance.biz/admin

  I have tried to reset my password, but it hasn’t sent me a message through on email. I am locked out. I then tried logging in again and seem to have created this new free site.

  Please help me.

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  maksimurasov · Member · May 7, 2021 at 10:32 am

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  Hi @lucywindsor,

  This forum is dedicated to WordPress.com users who have hosted their websites on WordPress.com, while your website is using WordPress.org software and is hosted on Sota Solutions Ltd as I can see here.
  In case necessary here you can read more about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/

  That said, we on WordPress.com are unable to access your files, but here are some suggestions for your case:
  There are some alternatives to regain access to website: https://wordpress.org/support/article/resetting-your-password/
  You can ask your hosting provider for help: https://sota.co.uk/contact/.

  Hope that helps.

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  lucywindsor · Member · May 7, 2021 at 10:37 am

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  Thank you for your reply. I have contacted my hosting provider for help.

  Your assistance is much appreciated.

  Lucy