can’t log onto my website neuroeducation.co
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can’t log onto my website neuroeducation.co
Site: https://neuroeducationco.wordpress.com.
WP.com: Yes
Correct account: Yes -
Are you using wordpress.com or wordpress.org? WordPress.com and wordpress.org are different. You can read more here: https://wordpress.com/go/business-website-guidance/wordpress-com-vs-wordpress-org/
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Hi @kirkley12
We’re limited in how we can help because we don’t house your site on our managed WordPress.com hosting service. Your host (GoDaddy) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Because of this we don’t have access to your server files, or the ability to take a closer look at your site.
The good news however is that you can find support for the open source version of WordPress from the fine community of folks here: https://wordpress.org/support/forum/how-to-and-troubleshooting/
Hope this helps point you in the right direction!
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@kirkley12, hi. I noticed you bought a plan here with us and initiated a domain transfer.
Are you hoping to set up the site here? I only see an error where the domain is pointed now, and the new site is still blank.
Let us know what have in mind. We’d be happy to help.
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