Can’t log onto wordpress even when the ID and Password is right

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  reachsnivy18 · Member · Sep 26, 2019 at 7:12 am

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  Can’t log onto wordpress even when the ID and Password is right.
  I have also changed password by lody passowrd, but still it isn’t allowing me to log in

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Sep 26, 2019 at 8:14 am

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress.org software and it is hosted by BigRock. Therefore, you need to contact them regarding your login issue.

  You can also try and reset your site’s password by following these instructions:

  https://codex.wordpress.org/Resetting_Your_Password

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org