Can`t log out

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  josealco4 · Member · Dec 26, 2019 at 6:16 am

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  You see, we’ve tried changing the password of an administrator and forcing him to log out. But there seems to be an issue as he can still longin with the old password and we can login with the new one. Can anyone tell me what’s going on?

  Thanks in advance

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  staff-mckluskey · Staff · Dec 26, 2019 at 3:05 pm

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  Hi, I don’t see any sites under your account, what’s the address of the one you’re working on?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

  https://wordpress.org/support/forums/

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  josealco4 · Member · Dec 26, 2019 at 6:47 pm

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  Hi, I’m working on http://www.yosoyelqueyosoy.org

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  staff-blorbo · Staff · Dec 26, 2019 at 7:35 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  With that said, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/