Can’t login

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  rockmyworldrecords · Member · Mar 13, 2022 at 1:04 am

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  I can’t login with the credentials provided and when I ask to get a link to change password I do not get an email

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  cuellin · Member · Mar 13, 2022 at 4:07 am

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  Hi there!

  Can you confirm that the site you need help with is rockmyworldrecords.wordpress.com

  You should be able to access it directly from your WordPress.com account. Maybe you are using another account to post the question?
  What happens when you go to “My sites” with the top left button on your WordPress.com account?

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  supernovia · Staff · Mar 13, 2022 at 5:58 pm

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  @rockmyworldrecords I just want to add, if you are referring to a site that isn’t hosted here:

  – Be sure you’re logging in at /wp-admin . WordPress.com is for managing the sites hosted here, and the credentials will be different.

  – You should contact your host to ensure there aren’t any problems with the domain or server. If everything’s fine and you still can’t access your copy of WordPress, they may be able to help you make backups and use one of these recovery options:
  https://wordpress.org/support/article/resetting-your-password/

  Then, if you need more help, head to the forums for self-hosted sites at https://wordpress.org/support , since these forums are for the free sites hosted here at WordPress.com. Here’s the difference between our services and your installation of WordPress with another host:
  https://get.wp.com

  Hoping this helps!