Can’t login
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I can’t log into my other account. I’ve tried everything. I’m not receiving any verification or reset password emails. I received from activation emails when I first setup the account. Then google disabled the gmail account. I appealed and then they reabled it. Since then wordpress wont send any emails to that address. I receive emails from other people so its not the emails issue and wordpress sends emails to my other accounts. The so called ‘happiness engineers’ aren’t helpful at all. PLEASE HELP! I’m one day away from my creator trial ending and then they’ll start charging me for an account they won’t let me into.
The blog I need help with is: (visible only to moderators and staff)
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Hi,
Regarding accessing your account: If you can not reset your password here: https://wordpress.com/wp-login.php?action=lostpassword, please use the account recovery form to regain access to your account.
https://wordpress.com/wp-login.php?action=recovery
Here you have more information about this process:
At some point, you may run into a situation in which you’ve lost access to your account. This guide will explain the steps to avoid getting locked out and how to recover your account if you cannot log in. Provide a Recovery Email and SMS Number In the event you don’t have access to your primary WordPress.com contact information, you can provide a backup email and SMS number to verify yourThe account recovery team will be able to help you regain access to your account.
Regarding the renewal: I can see that your Creator plan was renewed on March 1st, 2024. We can cancel and refund it for you, but we’d need your approval first.
Please let us know if you want us to cancel and refund the Creator plan and we’ll be happy to perform this action for you.
Thanks!
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